Privacy Policy

Scope of This Policy

NEWONELINE respects your privacy. This Privacy Policy applies to information collected through the NEWONELINE website and related business communications. It does not apply to third-party websites, platforms, or services that we do not control.

Information We Collect

We may collect information that you choose to provide to us, including:

• Name, company name, email address, phone number, messaging contact, country, or region.
• Product category, project type, inquiry details, quotation requests, tech pack information, sketches, reference images, fabric preferences, size ranges, packaging needs, and other project-related files.
• Any other information you submit through forms, email, chat, or other business communication channels.

We may also collect basic technical information automatically when you visit our website, such as IP address, browser type, device type, pages viewed, referral source, approximate location, cookie data, and analytics data.

How We Use Information

NEWONELINE may use collected information to:

• Respond to inquiries and quotation requests.
• Discuss OEM, ODM, private label, sampling, production, packaging, and quality control needs.
• Review project requirements and prepare manufacturing communication.
• Improve website content, user experience, and service quality.
• Manage business records and customer communication.
• Detect spam, misuse, or website security issues.
• Comply with legal, accounting, or regulatory obligations.
• Send business follow-up messages when relevant to your inquiry or ongoing project.

We do not use your submitted project information to create public case studies, testimonials, or promotional claims without appropriate permission.

Project Files and Business Information

Because NEWONELINE works with B2B apparel buyers, you may choose to send product ideas, sketches, technical files, brand requirements, fabric references, packaging notes, or other project materials.

We use this information only for business communication, quotation review, sampling discussion, production planning, and related service support. We do not intentionally publish, sell, or disclose confidential project materials to unrelated third parties.

Cookies and Analytics

Our website may use cookies and similar technologies to support basic website operation, improve browsing experience, analyze website traffic, and understand how visitors interact with our pages.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

How We Share Information

We do not sell personal information. We may share information only when necessary, including with:

• Internal NEWONELINE team members who handle inquiries, quotations, sampling, production, or customer support.
• Service providers that help operate the website, email, hosting, security, analytics, or business communication tools.
• Logistics, inspection, or production-related partners when needed for a specific project.
• Legal, regulatory, or government authorities when required by law.
• Professional advisers such as accountants, auditors, or legal advisers when needed for legitimate business purposes.

When we work with service providers, we expect them to handle information only for the purpose of providing services to NEWONELINE.

International Business Communication

NEWONELINE serves overseas B2B buyers. If you contact us from outside the country where our business systems or service providers are located, your information may be processed across borders as part of normal business communication and website operation.

By submitting information to NEWONELINE, you understand that your information may be handled in locations different from your own.

Data Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure.

However, no website, email system, or online transmission method can be guaranteed to be completely secure. Please avoid sending highly sensitive personal information through general website forms unless it is necessary for your project.

Data Retention

We retain personal and business information only for as long as reasonably necessary for inquiry handling, project communication, business records, legal compliance, dispute resolution, or service improvement.

If a project does not move forward, we may still keep limited communication records for business reference, fraud prevention, or compliance purposes.

Your Choices and Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete certain personal information.
• Object to or restrict certain uses of your information.
• Withdraw consent where processing is based on consent.
• Opt out of non-essential marketing communication.

To make a privacy-related request, please contact NEWONELINE through our Contact Us page.

Marketing Communication

If you contact NEWONELINE or request information, we may follow up with relevant business communication about your inquiry, project, or related manufacturing services.

You can ask us to stop sending non-essential marketing messages at any time. We may still send necessary business or transactional messages related to active inquiries, quotations, samples, orders, or service matters.

Children's Privacy

NEWONELINE is a B2B manufacturing website. Our website and services are not directed to children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.

Third-Party Websites

Our website may refer to third-party platforms, plugins, analytics tools, hosting services, or communication tools. These third parties may process information according to their own privacy policies.

NEWONELINE is not responsible for the privacy practices of websites or services that we do not own or control.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect website changes, business practices, legal requirements, or service updates.

The updated version will be posted on this page with a new “Last updated” date.